Web Design

Web design projects require extensive resources, consumes our time and incurs expenses. Therefore, once a payment or deposit is made, it is non-refundable. Payments and deposits for custom design projects (i.e., custom logo designs, branding projects, full website designs and smaller design components within a website, etc.) that are cancelled, delayed or postponed by the client, will be retained by Tectrasig LLC and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable.

Web Development

Web development projects require extensive resources, consumes our time and incurs expenses. Therefore, once a payment or deposit is made, it is non-refundable. Payments and deposits for custom development projects (i.e., mobile app development, WordPress website development, custom html website development, etc.) that are cancelled, delayed or postponed by the client, will be retained by Tectrasig LLC and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable.

Our Web Design Consultation fee is non-refundable.

Chargebacks

We will ask the client for credit card payment info so that we can charge the client’s card for services provided or we will send an invoice so that you can pay via (i.e., check, money order, etc.). Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Tectrasig LLC reserves the right to disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.

Changes

Tectrasig LLC may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Tectrasig LLC website after any such amendments automatically implies your acceptance of the same thereof.

Acceptance Of These Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting Us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

Email: support@tectrasig.com
Mailing Address: 1825 NW Corporate Blvd, Suite 110, Boca Raton, FL, 33431

This document was last updated on April 4, 2024.